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At SinaVita®, we are committed to delivering your order safely, efficiently, and with care. Every order is processed through trusted shipping partners to ensure a smooth delivery experience.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, processing times may be slightly extended.
Shipping Time
SinaVita® currently ships to eligible destinations within the EU and EEA.
Estimated delivery times may vary depending on destination. Most orders are typically delivered within 3–7 business days after shipment.
Delivery times are estimates and may be affected by carrier delays, holidays, customs procedures, or other external logistics conditions.
Subscription Orders & Monthly Processing
Active subscription orders follow a monthly renewal schedule.
To prevent your next scheduled renewal, your subscription must be cancelled before the 15th of the month. Subscriptions that remain active on or after the 15th will be renewed and processed on the 25th of that month for shipment.
You can manage your subscription through the Customer Center, including available options to skip, reschedule or cancel your subscription.
Changes intended to affect an upcoming monthly renewal must be made before the 15th.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to follow the progress of your shipment.
Shipping Fees
Shipping costs, where applicable, are calculated at checkout based on the destination and available delivery options.
Free-shipping offers may apply to selected products, subscriptions, bundles or promotional campaigns where stated.
Customs, Duties & Local Charges
Depending on the destination, customs duties, import taxes or other local charges may apply.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Shipping Information
Please ensure that your shipping information is complete and correct before placing your order.
SinaVita® cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer. Additional shipping costs may apply if an order needs to be resent due to incorrect address information.
Lost or Damaged Packages
If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible so we can investigate the issue and assist you with the resolution process.
Please include your order number and, in the case of visible damage, photographs of the package and affected products where possible.
Returns & Refunds
We want you to feel confident when ordering from SinaVita®.
Eligible purchases may be covered by our 30-day money-back guarantee, subject to the applicable terms and conditions of the offer.
For return or refund requests, please contact us before returning any products. Our team will provide the appropriate instructions based on your order and product type.
Certain products may be subject to specific return restrictions for hygiene, safety or regulatory reasons. This does not affect any mandatory consumer rights that may apply under applicable law.
Contact
For questions regarding shipping, delivery, returns or refunds, please contact us through the Contact page on our website.
Please include your order number when contacting us about an existing order so we can assist you more efficiently.