Frequently Asked
Questions

Q1. What is SinaVita®?

Ans: SinaVita® develops structured support systems designed for different areas of everyday health. Each system brings together selected products and formats around a defined support category.

Q2. What SinaVita® support systems are available?

Ans: SinaVita® offers dedicated support systems across categories including Migraine Support, Allergy Support, Immune Support and Respiratory Support. Each system is developed around the needs and routines of its specific category.

Q3. Are all SinaVita® products medical devices?

Ans: No. SinaVita® systems may include products from different regulatory categories. Applicable products are developed and documented according to the requirements of their specific product category.

Q4. What quality standards does SinaVita® work within?

Ans: SinaVita® products are developed within internationally recognized quality-management frameworks, including ISO 13485:2016, ISO 9001:2015 and ISO 22000:2018, where applicable to the relevant products and processes.

Q5. Where can I find instructions for use?

Ans: Instructions and applicable product documentation can be found in our IFU Library. Always follow the directions provided for the specific SinaVita® product you are using.

Q6. Do I need a subscription to buy SinaVita®?

Ans: No. Available purchase options may include both one-time purchase and subscription options, depending on the support system and product.

Q7. Can I manage or cancel my subscription?

Ans: Yes. Smart Refill™ is designed to stay flexible. Through your Customer Center, you can manage your subscription, skip or reschedule upcoming deliveries, and cancel when needed — all in one place.

Q8. Where does SinaVita® ship?

Ans: SinaVita® currently ships to countries within the EU and EEA. Available shipping options and delivery times are shown at checkout.

Q9. What is your returns and refund policy?

Ans: Check out our shipping & return page for more information

Q10. How can I contact SinaVita®?

Ans: You can contact the SinaVita® team at hello@sinavita.com or through the contact form on our Contact page. We aim to respond to all messages within one business day. Our support hours are Monday–Friday, 09:00–18:00 CET.