At SinaVita®, we are committed to delivering your order safely, efficiently and with care. Every order is processed through trusted shipping partners to ensure a smooth delivery experience.
Where We Ship
SinaVita® currently ships to addresses in Norway.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, processing times may be slightly extended.
Delivery Time
Most orders are delivered within 1–5 business days after shipment. Delivery times are estimates and may be affected by carrier delays, holidays or other conditions outside our control.
If your order has not arrived within 30 days of purchase, you are entitled to cancel it and receive a full refund.
Subscription Orders & Monthly Processing
Active subscriptions follow a monthly renewal schedule.
To stop your next renewal, cancel your subscription by the end of the 15th of the month. Subscriptions that are still active after the 15th are renewed and processed on the 25th of that month for shipment.
You can manage your subscription in the Customer Center, where you can skip, reschedule or cancel. Changes for an upcoming renewal must be made by the end of the 15th.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package.
Shipping Fees
Shipping costs, where applicable, are shown at checkout before you pay. All prices include VAT. Free shipping applies to selected products, subscriptions, bundles or campaigns where stated.
Incorrect Shipping Information
Please check that your shipping information is complete and correct before placing your order. We cannot be held responsible for delays caused by incorrect or incomplete address information. If an order must be resent because of an incorrect address, additional shipping costs may apply.
Lost or Damaged Packages
We are responsible for your order until it reaches you. If your package arrives damaged or is lost in transit, contact us and we will send a replacement or give you a full refund.
Please include your order number and, if the package is damaged, photos of the package and the products.
Returns & Refunds
We want you to feel confident ordering from SinaVita®.
You have a 14-day right of withdrawal from the day you receive your order. Your first order is also covered by our 30-day money-back guarantee. See our Refund Policy for details.
Please contact us before returning any products, and we will send you the instructions for your order.
Sealed products that are opened after delivery cannot be returned under the right of withdrawal for hygiene and safety reasons. This does not affect the money-back guarantee or your right to complain about faulty products.
Contact
For questions about shipping, delivery, returns or refunds, contact us at hello@sinavita.com or +47 98 10 10 10. Please include your order number so we can help you faster.